FAQs – PatchPartyClub

How is the Patch Party Club box shipped?

Boxes sent to addresses in the USA are shipped via Priority Mail 1-3 day via USPS. Our international shipments are also shipped via USPS. Typical delivery times are 1-3 business days for addresses in the USA and 7-14 business days for Canada. International orders outside of the USA and Canada could take anywhere from a few days to a few weeks. We make no guarantee of delivery times since each local post is different and customs can delay our packages without warning.

Where do you ship?

We currently only ship to the USA, Canada, United Kingdom, Australia, Netherlands, Austria, France, Denmark, Germany, Ireland, New Zealand, Norway, Finland, Sweden, and Japan. Shipping is $9.99 to the USA, $13.99 to Canada, and $16.99 to all other countries.

When will it ship?

Our boxes ship around the 15th of the month prior to arrive right around the 20th. For example, our December boxes ship by November 15th. We wish we could hand deliver each box, however, we’re at the mercy of the postal carrier and sometimes delays are outside of our control. If it’s after the first of the month and your tracking number hasn’t updated, please contact customer service at Patch Party Club – Svc and we’ll be happy to assist you.

Cancellations or changes to your order

After you place your order it is immediately sent to our warehouse for processing. If you would like to change your order, please contact us as soon as possible.

What Payment Options do I have?

You can pay using Visa, MasterCard, American Express, Discover or Paypal. We do not accept checks or money orders. If you have chosen the month-to-month subscription: You will be billed initially on the day you signed up with your credit card, and then the first of every month until you decide to cancel.

We now accept Klarna

What's the difference between a gift and regular subscription?

Gift Subscriptions have the option to be renewed or not. Regular subscriptions renew.

How can I become a Featured Designer?

Email an example of your work to PatchPartyClub@gmail.com and we’ll get back to you as soon as we can.

What is a cutoff date?

If you’re wondering where your box is please note we have a cutoff date. The cutoff date starts the orders for the following month. It is 10 days before the end of the month. This is standard for almost all subscription companies.

What if my box shows delivered but I can't find it?

We rely on our customers to be able to safely receive their monthly boxes, we are not responsible for replacing boxes that show delivered. We appreciate your understanding.

How do I change my address?

All address changes must be made by the 10th of the month when we start packing our boxes. You can change your address from your account login. Once logged into your account click the edit button under the shipping address section to change your current address. Adding an address does not automatically change the shipping address, please double check the “Your Subscriptions” section on the left side of the login page to make sure that is proper address. If you have any questions or need any assistance changing the address please contact our customer service at Patch Party Club – Svc.